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Frequently asked questions

Find answers to common questions about Trusty, how it works, and how it can help you manage your online reputation.

Trusty is a review management platform that helps businesses collect, manage, and showcase customer reviews across multiple platforms, improving their online reputation.

Trusty streamlines the process of gathering and managing customer reviews, helping you build trust with your audience and attract more customers.

Yes, Trusty is designed to be user-friendly, even for those who aren't tech-savvy. You can easily manage reviews from a single dashboard.

Yes, we offer a 14-day free trial so you can explore all the features of Trusty before making a commitment.

Yes, Trusty integrates with over 40 popular review platforms, including Google, Yelp, Facebook, and more.

Trusty automatically sends review requests to your customers after interactions, making it easy to gather more feedback.

Trusty provides a unique QR code that customers can scan with their smartphones to leave a review instantly.

Yes, Trusty allows you to personalize the messages sent to your customers, ensuring they align with your brand.

Trusty makes it easy to generate a QR code that can be saved to your Apple or Google Wallet for convenient sharing with customers. To add your Trusty account to your smart phone wallet, click here.

Absolutely! Trusty provides a shareable link that can be distributed via email, SMS, social media, or any other channel.

Trusty offers tools to address negative feedback privately before it’s published publicly, allowing you to resolve issues directly with customers.

Yes, Trusty centralizes all your reviews from different platforms in one easy-to-use dashboard.

Trusty provides AI-powered response suggestions, helping you reply to reviews quickly and professionally.

Yes, Trusty offers customizable widgets that allow you to showcase your best reviews directly on your website.

Trusty offers detailed analytics and reporting tools to help you track the effectiveness of your review campaigns and monitor customer sentiment.

Trusty’s smartphone wallet feature allows customers to save your review link as a pass in their digital wallet, making it easy for them to leave a review.

Customers can simply scan the QR code saved in their Apple or Google Wallet to be taken directly to your review page.

Yes, Trusty’s wallet integration is secure and ensures that your customers’ data is protected during the review process.

Yes, Trusty’s dashboard allows you to track and analyze reviews collected through the smartphone wallet integration.

You can reach our support team through the help center on our website, or by emailing support directly. We’re here to help with any questions or issues.

Yes, Trusty offers flexible plans, and you can upgrade or downgrade your subscription at any time to better fit your needs.

If you cancel, you will lose access to Trusty’s tools and your data will no longer be accessible. We recommend contacting our support team if you have any concerns.

Yes, Trusty uses industry-standard encryption and security protocols to ensure that your data and your customers’ information are secure.

You can reset your password by clicking the “Forgot Password” link on the login page and following the instructions.

 

Trusty simplifies review management by connecting all your platforms in one place, helping you build trust and grow your business effortlessly.

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