This Privacy Policy applies to the website www.trusty.com (hereinafter the “website”) published by the company Trusty (hereinafter “Trusty” or “we”) and its other services and products for which personal data is being communicated to Trusty.

Please read this Privacy Policy carefully as it explains how Trusty uses your personal data and how to exercise your rights. This Privacy Policy supplements the Terms & Conditions or any documents or notices that may refer to this Privacy Policy.

Should you have any questions, you may directly contact Trusty by sending an email to help@trusty.review.

• Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data: Data collected automatically either generated by the use of the service or from service infrastructure itself (for example, the duration of a page visit).
• Cookies: Small files stored on your device (computer or mobile device).
• Data Controller: A natural or legal person who determines the purposes for which and the manner in which any personal data are processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
• Data Processors (or Service Providers): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject: Any living individual who is the subject of Personal Data.
• The User: The individual using our service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Please read this Privacy Policy carefully as it explains how Trusty uses your personal data and how to exercise your rights. This Privacy Policy supplements the Terms & Conditions or any documents or notices that may refer to this Privacy Policy.

Should you have any questions, you may directly contact Trusty by sending an email to help@trusty.review.

We abide by the recommendations of the relevant authorities and have put in place an organization to ensure our compliance with the regulatory framework established by the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and any other laws or regulations relating to personal information that apply to us.

Under the GDPR, we are considered a data controller. It means that we set the purposes and methods for processing your personal information. For example, when you visit our website, we determine the purposes and means necessary to administer, operate, and manage our users’ personal information that we collect.

Depending on the activity we perform on your data, we may also be considered a data processor. This means that if you are our customer’s end user, we process your data under the instructions of our customer, who is considered the data controller. In this case, the data controller sets the purposes and means of the processing activity, and we deliver our service in compliance with these.

We only collect and process personal information that is relevant and adequate. We pay special attention to its accuracy and update it when necessary. Personal information includes, but is not limited to:

• Identification Data: First name, last name, picture, birth date, etc.
• Professional Data: Company name, skills, job title, diplomas, etc.
• Contact Data: Email address, phone number, postal address, etc.
• Location Data: Movements, GPS data, GSM, etc.
• Connection Data: IP address, logs, terminal and connection identifiers, timestamp, etc.
• Internet Data: Cookies, tracers, navigation data, audience metrics, etc.

The collection of this information may be mandatory to provide our service or optional to enhance your experience. Mandatory information will be identified as such when we collect your data. If you refuse to provide it, Trusty may not be able to provide you with the full extent of our services, and you may experience inconveniences.

We collect your personal information on various occasions, including but not limited to:

• Online or paper forms you fill out
• Chat and email conversations
• Data collected through third-party services or solutions
• Newsletter subscriptions
• Sign-up forms for our services
• Payment and billing forms
• Website or software visits
• Social media profiles

Your personal information will never be processed for purposes incompatible with those for which it was originally collected. We only collect and process personal information for specified, explicit, and legitimate purposes, including:

• B2C Lead Management: To interact with individuals about the service, whether by email or phone, and to manage leads.
• Payment & Billing Management: To process financial transactions related to our services.
• Website Audience Measurement: To gather analytics on website traffic and understand how visitors interact with our site.
• Personalized Advertisement Display: To display personalized advertisements on our website or third-party websites related to our service.

We ensure that the legal basis for each data processing activity is determined carefully and in accordance with GDPR requirements. We do not process your data or use automated decision-making without your knowledge, nor do we sell or rent your personal information without your explicit consent.

We carefully select the recipients to whom we disclose your personal information, ensuring they receive data only for legitimate purposes. These recipients may include:

• Data Processors: We review how our data processors handle personal information and ensure they implement appropriate guarantees to protect it.
• Authorized Third Parties: In compliance with applicable legal obligations, lawful requests, and processes (e.g., subpoenas, government or tax authority requests), we may communicate your personal information to authorized third parties.

As much as possible, your personal information is processed within the European Union. However, some of our service providers may be located outside of the European Union. When transferring your personal information outside the EU, we ensure that sufficient safeguards are in place, in accordance with GDPR requirements, to protect your data.

As a general rule, when we are considered a data controller by the GDPR, we retain your personal information for the duration necessary to fulfill the purposes for which it was collected, in compliance with our legal obligations.

Regarding our activities as a data processor, we retain our customers’ end users’ personal information as long as required by our terms and conditions and the continuation of the service to which our customers subscribed.

Once the purposes are fulfilled, or upon your request, your personal information will be archived, erased, or anonymized.

We are committed to ensuring the security of your personal information by implementing appropriate technical and organizational security measures. These measures are designed to preserve the confidentiality, integrity, and availability of your data, taking into account the risks to your rights and freedoms.

In accordance with GDPR Articles 12 to 23, you have rights over your personal information, including:

• The right to request access to your personal information and obtain a copy of it.
• The right to ask us to modify your personal information if it is outdated, inaccurate, or incomplete.
• The right to object to the processing of your personal information in certain circumstances.
• The right to request restriction of processing for a limited period in specific situations.
• The right to withdraw consent for processing your personal information, without affecting the lawfulness of processing operations already carried out.
• The right to request the transfer of your personal information to you or to a third party, where technically feasible.
• The right to request the deletion of your personal information if legal grounds for such deletion apply.

You can exercise these rights at any time by sending an email to help@trusty.review or by submitting a request on our Data Requests page. If you are an end user of our customer, please note that your request will be forwarded to and addressed by them directly.

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal data, please contact us. If we discover that we have collected personal data from a child without parental consent, we will take steps to remove that information from our servers.

If you have any questions about this Privacy Policy, please contact us via email at help@trusty.review.