Introduction

Welcome to Trusty. By using our website (www.trusty.com) and our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, you should not use our services.

Definitions

• “Trusty,” “we,” “us,” and “our” refer to Trusty, the company providing the review management services.
• “You,” “your,” and “client” refer to the user or individual using our services.
• “Services” refers to the review management, integration, and related services offered by Trusty.
• “Integrations” refers to the third-party platforms that Trusty connects with to manage reviews, such as Google, Yelp, and Facebook.

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, use, or disclosure. however, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Use of Services

By using Trusty’s services, you agree to:

• Use the services only for lawful purposes.
• Ensure that all information provided to Trusty is accurate and up-to-date.
• Comply with all applicable laws and regulations in your use of the services.

Trusty reserves the right to terminate or restrict your access to our services if you violate these terms or engage in any activity that may harm the integrity or security of our services.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. Trusty will not be liable for any loss or damage arising from your failure to protect your account information.

Subscriptions and Payments

Trusty offers various subscription plans, each with different features and pricing. By subscribing to a plan, you agree to pay the fees associated with that plan. Payments are processed through third-party payment processors, and you are responsible for ensuring that your payment information is accurate and up-to-date.

Cancellations and Refunds

You may cancel your subscription at any time. Upon cancellation, you will retain access to the services until the end of your billing cycle. Refunds are not provided for unused portions of a subscription.

Integrations

Trusty integrates with various third-party platforms to manage your reviews. While we strive to maintain seamless integration, Trusty is not responsible for any disruptions or issues arising from the actions or changes made by these third-party platforms.

Review Gating

Trusty provides tools to manage customer reviews, including the option to offer customers the chance to leave a public review. However, Trusty does not engage in “review gating,” a practice where only positive reviews are solicited or encouraged for public posting.

Please note:

• Liability Disclaimer: Trusty accepts no liability if any third-party platform or integration partner removes or penalizes your account based on perceived or actual review gating practices.
• Customer Review Choices: While we offer customers an opportunity to leave a public review after providing feedback, the final decision rests with the customer. Trusty cannot be held accountable for any actions taken by our integration partners regarding this matter.

Data Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Intellectual Property

All content and materials available through Trusty, including but not limited to text, graphics, logos, and software, are the property of Trusty and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Trusty shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our services, including but not limited to loss of profits, data, or goodwill.

Indemnification

You agree to indemnify and hold harmless Trusty, its affiliates, and its respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the services, your violation of these terms, or your violation of any rights of another.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any legal action or proceeding arising under these terms will be brought exclusively in the courts located in England & Wales.

Changes to Terms

Trusty may update these Terms and Conditions from time to time. We will notify you of any significant changes by posting the new terms on our website or by sending you an email notification. Your continued use of the services after any such changes constitutes your acceptance of the new Terms and Conditions.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at help@trusty.review.